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Noticeboard

From the 13th February 2017 we will be using text message reminders for appointments.

Please ensure the mobile number that we hold on your records is correct.

If you wish to opt out of this service please inform Reception.

OPEN SURGERY CLINICS:

We hold an Open Surgery every Monday morning from 09:00am until 10:20am.

PRESCRIPTIONS:

Please note we DO NOT take prescription requests over the telephone. If you wish to order your medication please bring your request form into the Surgery or speak to your local Pharmacy.

NAMED GP:

Patients have now been allocated an accountable GP, patients can obtain the name of their accountable GP by contacting the practice or by asking at your next appointments with either the Doctor or Nurse. This does not affect your choice of GP in the practice when attending appointments.

Accessible Information Standards

Accessible Information Standards


What is the Accessible Information Standard?

 The Accessible Information Standard – known officially as SCCI1605 Accessible Information – is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.

Compliance with information standards of this type is a mandatory requirement, including for NHS Trusts and GP practices. This is set out in section 250 of the Health and Social Care Act.

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

The Standard requires organisations that provide NHS or adult social care to:



    1. Ask people if they have any information or communication needs, and find out how to meet their needs.


    1. Record those needs clearly and in a set way.


    1. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.


    1. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.


    1. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.


Which patients are affected by the Standard?

 The Standard applies to patients and service users who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate. Individuals most likely to be affected by the Standard include people who are blind or d/Deaf, who have some hearing and / or visual loss, people who are deafblind and people with a learning disability. However, this list is not exhaustive.

At Manor Court Surgery, we will ask newly registered patients about their specific needs when you register.For existing patients, our staff will routinely ask when you visit. Please help us to communicate with you effectively by making us aware of your specific needs.


 
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