Appointments

Configure Appointment Details

Non-urgent advice: Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our appointment request form (open Monday to Friday 8am-6:30pm - please do not use at the weekend for urgent appointments) 
  • phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Non-urgent advice: Routine Appointment

To request a routine appointment (either face to face or telephone):

  • use our appointment request form - open 24 hours a day. Please note any requests made on a weekend will not be dealt with until the next working day 
  • phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Non-urgent advice: Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice on 02476381999 before 10:30.

Find out more about home visits here.

Non-urgent advice: Enhanced Access Service

Enhanced Access provide patient access to appointments on behalf of 11 General Practice members. Enhanced Access offers virtual and face to face when your Practice is closed.

What does Enhanced Access mean?

  • GP services will be provided appointments from 6.30pm - 8pm on weekdays, and from 9am-5pm on Saturdays.
  • You can book your appointments through your surgery up to 2 weeks in advance or on the day.
  • You can book, check and cancel any appointments with the service through calling our dedicated line between 5pm - 8pm on weekdays, and from 9am - 5pm on Saturdays (02475 107 053)
  • Services will be available with access to a range of health professionals working in the primary care team.

If a face-to-face appointment is needed, this will be at one of two GP practices in the local area. 

Red Roofs Surgery

31 Coton Road, Nuneaton, CV11 5TW

Bulkington Surgery

School Road, Bulkington, CV12 9JB

Practitioners will include General Medical Practitioners (GP), Practice Nurses, Advanced Nurse Practitioners (ANP), Advanced Clinical Practitioners, and Health Care Assistant’s (HCA). As the service develops it is hoped to also include First Contact Practitioners, Pharmacists and Pharmacy technicians too.

Appointments will be available to book 14 days in advance.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using your online services account
  • phone us on 024 7638 1999, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Page last reviewed: 04 December 2025
Page created: 27 June 2024